When do my Avios expire? Over time different forms of staff travel were introduced; firm travel, 100% rebate, 80% rebate, often tied to seniority and or length of service yet 90% subload was by far the most frequently used. Staff Travel BA Touchdown Staff eligibility criteria If you are eligible for staff travel concessions you can view the Former Staff Travel guide in the Frequently Asked Questions section of the Employee Self Service ( ESS) website by typing 'Former Staff Travel guide' in the search box. If you are calling from outside the UK the telephone number is +44 (0)161 447 5665. One medium bag, maximum dimensions 56 x 45x 25 cm (22 x 17.5 x 9.85 ins), maximum weight 23 kg/51 lbs (but you must be able to lift it into the overhead locker yourself). With this card, you can earn 75,000 Avios after you spend $5,000 on purchases within the first three months of account opening. Please do not ask any BA staff for an upgrade. British Airways Employee Reviews about "staff travel" Updated Nov 29, 2021. Important Information British Airways ID check Please note that your staff ID will be checked when you pick up the car. Fax: +233 (302) 823 233. Should you need to contact one of our partner airlines please use the links below: American airlinesFinnairIberiaJapan AirlinesQatarChina Southern. {{ userNotificationState.getAlertCount('bell') }}. If you booked directly with British Airways, use this form to request: Please allow 48 hours from the time you made your booking before submitting your request. Home If you are BA staff or former BA staff please log in to ESS and use Book Staff and Duty Travel / Manage Bookings to make your travel arrangements This page is for Other airline staff Spouse, partner and nominated relatives of BA staff travelling independently. Bookings made through a travel agent Please contact your travel agent directly to discuss your booking. You can amend your reservation in the same way as a normal booking by using the BA online reservation system or call BA Customer Service 0344 493 0787. 19,209 talking about this. If IT Support are unable to give you a password because your staff number is not in the system you should report this by email to the Staff Travel team at former.staff@ba.com quoting your staff number and service details, & they will check your eligibility. Their contact details are at the end of our, To exercise your right to be forgotten please use our, To ask questions about our Privacy Policy or the data we hold on you please write to our Data Protection Officer. Please can we ask you not to use this e-mail this address with booking/ticketing requestsas thesee-mails will not be actioned or replied to. If you are not accepted for travel you will be automatically listed for the next flight to your destination if it is on the same day. Sean first joined British Airways in 1998, where he began his career as a financial analyst. Currently British Airways does not issue a photo id card to widows and widowers of former staff. Travel links for non-BA staff > List for a BA flight > Add APIS and contact details This information is sent to the USA authority 72 hours before departure, or at the time of listing if that is within 72 hours. 2011 BA Clubs Regus 450 Bath Road, Longford. This site is protected by reCAPTCHA and the Google. You may also receive a text message if you have registered your mobile/cell number. Bookings made directly with British Airways If you need to cancel your booking, please log into Manage My Booking to see the options available to you. Please contact your travel agent directly to discuss your booking. Tel: 0208 570 2531 Email: Winnie.Thompson@ba.com For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). million verified professionals across 35 million companies. If you have any problems using the site, please check that your e-ticket has been correctly issued. Excesses may apply. . Seat allocation will depend on how you present yourself. The action you just performed triggered the security solution. If you are calling from outside the UK the telephone number is +44 (0)161447 5665. Monday - Friday: 09:00-13:00 Eastern Standard Time (EST). The move comes as the airline sees business bounce back with transatlantic borders opening and passengers returning quickly. Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. Please contact your preferred travel agent for bookings of 10 or more people travelling together. Our listing site is not currently able to process tickets that feature other airlines and routes that are not specific to BA. Where relevant you will see special offers and other local information appropriate to the country that you select as your home country. On Business is our loyalty programme for small to medium sized businesses. Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? As much as wed love to help over the phone, you will find it easier to get in touch by dropping us a message. Enquire about changes to an existing flight booking, Check if you're able to change your booking, Enquire about an existing holiday, hotel or car hire booking, Help with special meals and name corrections, Get help with seating and baggage enquiries, Check your flight status (arrivals and departures), Enquire about refunds for flight bookings, Enquire about refunds for holiday, hotel or car hire bookings, Other enquiries including Advanced Passenger Information (API), If you have a complaint or a claim (e.g baggage/disruption), please complete the online form on our. Please refer to the FAQ on my.baplc.com for further information. There are also examples where more available seats are shown than the cabin capacity, particularly in J class, due to moveable cabin dividers. Daily, 7am - 1am: Eastern Standard Time (EST), Monday - Friday, 7am - 3pmSaturday and Sunday, 7am - 3pm: Eastern Standard Time (EST). All Inclusive Rates The rate quoted at point of booking is fully inclusive of all mandatory charges. Staff passengers, who typically get at least a 90% discount on the usual ticket price, were previously banned from taking onboard goodies as a cost-cutting measure. Answer Id 1957 AND You have checked in and have a standby boarding pass, AND You have had passport & visa checked where necessary, AND It is 60 minutes before the scheduled departure time of your flight. Address: www.rsaba.com, Solo Club You can open the British Airways Visa Signature Card and earn up to 100,000 Avios. 09042890159 Full-time, Part-time . Staff and former staff with active staff travel concessions may be eligible for a concessional cargo rate on certain routes. By using ba.com you agree to the use of cookies. It shows the number of listings and priority, but not commercial overbookings, etc. Only use this form to add British Airways tips & notes to the StaffTraveler Airline Notes database. Find Reviews. Passengers without bags should proceed to security. If the flight is open, the check-in agent may ask if you want an aisle or a window seat, but this depends on availability. Screen Reader users press Enter to select a Filter by category. AB2CD3 How do I find my booking reference? Emails found on company website info@ba.com 50% Support 10 10 Emails found on 3rd party websites tim.price@britishairways.com 99% 0 0 Physical Address: 60 Liberation Road, Horizon Plaza,Woolworth Building, Airport Residential, Accra, Ghana. The majority of our calls are managed by British contact centres. The headline good news is that the final number of redundancies has been reduced from a potential 12,000 to 10,000 through negotiations with the unions. When should I check in? In any cabin, for comfort on long-haul overnight flights, employees may change into a plain-colored track (running) suit after take off. You'll see the most relevant contact details for you if you are logged in to ba.com. Search over 700 Refreshed every minute. Amenity bags will not be given to staff who travel in premium cabins. Phone number : 020 8562 4000 The free alternative or geographic telephone number to call British Airways (BA) (linked to the premium rate phone number 01614475665) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. Please note this number is only available when calling within the UK. If you are abroad, the contact number for British Airways Executive Club Silver is: +44 (0) 207 949 3065. The British Airways Executive Club Bronze member's telephone number is 0800 597 7580. By continuing to use ba.com you will be agreeing to the website Terms and Conditions and the Use Of Cookies while using the website and our services. is the easiest way to contact the support service department to speak to a person at British Airways and receive help by speaking to someone there. All flight and holiday reservation queries are dealt with by BA. If you are not allocated a seat at check-in proceed to the Staff Travel Room located to the right at the rear of the zone. Booking Hotline through my.baplc.com is restricted to staff & former staff & their widows/widowers with active staff travel concessions. The link to the web-site, which does show who is included in the Visa Waiver program, is: Download the StaffTraveler app to get accurate, reliable seat availability for British Airways flights. Your booking reference consists of a combination of 6 letters and numbers e.g. Email: Liaison.1.council@ba.com Fly the World (Staff Travel). British Airways is letting non-revenue staff passengers take onboard amenity kits and pyjamas as part of a series of improvements to help boost morale. This button does not work with screen readers. It is not possible to pre-book special meals for rebate passengers. If you don't have Skype or Google Voice, you'll have to make an international call and charges will apply. The kiosk will print a boarding pass, which will show your booking reference: this is key information, especially if you are not allocated a seat number by the kiosk. Please note that BA will not accept coupons for different airport pairs. Passengers who are not allocated seats at the time of check-in should retain their bags and go the to Flight Management Desk. Children under 16 years cannot travel on a rebate ticket unless accompanied by an adult travelling on the same type of rebate ticket. Continue reading. Click to reveal Please contact the interline/staff travelteam within your own airline if you have any problems listing with your ticket. If you need to cancel your booking, please log into Manage My Booking to see the options available to you. The airline is the second largest UK-based carrier, based on fleet size and passengers carried, behind easyJet.In January 2011 BA merged with Iberia, creating the International Airlines Group (IAG), a holding company registered in Madrid, Spain. In addition to API, the USA requires all Visa Waiver passengers to have completed the Electronic System for Travel Authorization (ESTA) application, ideally at least 72 hours before departure. At London Gatwick North Terminal All staff travel colleagues who are not assigned a seat when checking in at a self-service kiosk will remain on standby landside until the flight has closed. Please have your booking reference ready when you call. As an airline industry employeewhere can I find help with my personal admin and/or booking staff travel concessions? Get Contact Info for All Departments. BA has a dress code which is applied to rebate passengers. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Changes to Terminal 3 check-in effective 17th September 2015 Check in at a kiosk in Zone D. If you are allocated a seat follow the kiosk instructions to have your bag tag(s) issued. 080 numbers are free from landlines and mobiles., calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 call. Mariam Alqubaisi, Head of Sustainability & Business Excellence, Etihad Airways, said: "This flight has proved Book & Claim is the only . When you fly on British Airways, you can earn and redeem AAdvantage miles, plus, enjoy the benefits of your AAdvantage status. Telephone: 0344 493 0787 option 2 (calls charged at local rate) Daily: 08:00-20:00 Enquire about changes to an existing flight booking Telephone: Check if you're able to change your booking online. Published Oct 14, 2021. If the kiosk prints a boarding card with a seat number, this means you have been accepted for the flight; please go immediately to the departures lounge and the gate. Search job titles. Flybe once provided more than half of UK domestic flights outside London. Looking for a particular British Airways employee's phone or email? BA staff travel loads are not always accurate and should be taken as an 'approximate' guide to availability. You can also get in touch in the following ways: WhatsApp: +44 7756 165803 Tweet: @BBC_HaveYourSay Upload your pictures/video here Or fill out the form below Please read our terms & conditions and. Address: British Airways Plc ID Unit, Hanger 6 Gate 3, South Perimeter Road, Gatwick, RH6 0PQ, BA SpeedwingCentre The kiosk will tell you what to do next, so please read the screen carefully. How do I check the entry requirements for my destination? No single bag or piece of baggage will be accepted if it weighs more than 23 kg/51 lbs, regardless of the allowance applicable to the flight on which you are traveling. Performance & security by Cloudflare. Greater London UB7 0EB |. Passengers without a listing will be refused travel. Join Hotline Today Get year round access to discounted shopping, offers and scheduled flights with BA Clubs. Please have your booking reference ready when you call. Had a great experience and want to thank someone for it? 212 British Airways reviews. Saying "thank you" to British Airways staff members, Vouchers for Future Travel - how to use / where is my voucher? According to the national flag carrier's annual financial statement filed with the Thai Stock Exchange on February 24, the net income for the fourth quarter of 2022 surged to 11. . Request duplicate receipts, proof of travel and other insurance documents If there is a need on the day to upgrade on departure to a cabin higher than your cabin of eligibility, those who do not comply with the dress code applicable to the available cabin will not be considered for an upgrade. The Touchdown Helpdesk closed on 15th May 2017, marking the closure of the BA Touchdown Team. Heathrow. Boss of British Airways, Alex Cruz, is currently in the midst of being grilled by a Parliamentary Committee regarding the thousands of redundancies on the table for the airline. British Airways Our partnership with British Airways British Airways connects you to nearly 250 destinations in 90 countries around the world from its major hub at London Heathrow. Tel: 0208 570 2531 Email: Winnie.Thompson@ba.com. For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). 2 . Learn more about the types of assistance we offer - including wheelchairs, If you have made a booking, you can request assistance in Manage My Booking, Travelling while pregnant or with medical conditions, including advice for food allergy sufferers. Note: there is no dedicated bag drop desk for staff passengers. (Bsafe passwords) Tel: 020 8562 4000, BA ID Pass Issue Unit Need to get in touch with British Airways? It will include unlimited mileage, tax and all insurances needed to drive the vehicle. Duty travel check-in Where kiosks don't exist check in at the counter for the class to which you are eligible, which will depend on whether you have JIDxxS1 - meaning business class, or YIDxxS1 - meaning economy. Tel: 020 8562 5777 For all other circumstances, or if you have problems cancelling your booking online, please call us directly on877-767-7970. Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? You should only go to the Staff Travel area located behind Zone A in T5 if: Additional information about Terminal 3 Staff passengers traveling to destinations from Terminal 3 will need to check-in at a check-in kiosk on arrival at the airport. How can I stop them expiring? One laptop bag OR one briefcase OR one handbag. If you've already travelled with us, our Customer Relations team would love to hear directly about your recent experience if you have a complaint, comment or claim. No special service requirement is permitted when travelling on standby travel. The carrier has announced that it will begin recruiting cabin crew members to start working from Spring 2022 onwards. Earn miles Contact information for British Airways (BA) Staff travel with its free or geographic phone number. 2011 BA Clubs Regus 450 Bath Road, Longford. Additional information about Heathrow Terminal 5 You must be through the ticket presentation point by 35 minutes before scheduled flight departure time. Therefore you and/or your eligible nominees who for any reason require a special diet, must provide your own food, in sufficient quantities to last for the duration of the flight. Please include your flight details or booking reference if you have an existing booking. You should then proceed to a bag drop desk. This point is immediately before Security. If a seat is allocated at the time of check-in, those passengers with hold baggage should proceed to a Fast Bag Drop desk to have their bags tagged. Up to 5 Your allowance will be in accordance with the type of ticket you are using. If traveling with hand baggage only, proceed to the ESS Flight Management Desk to have your boarding card issued and documents checked. A free inside look at company reviews and salaries posted anonymously by employees. Please be sure to complete the Flight Choices section on the web-site: this gives our check-in system information to help us allocate seats, for example, whether you are prepared to split across cabins or across flights if you are travelling with other people on the same ticket type. We have gathered invaluable insider information and tips to help you to get on board. If you need further details about refunds, please click here. Alternatively, passengers will be able to re-list themselves at one of the Employee Self Service (ESS) kiosks available by the Customer Service Desk adjacent to the terminal entrance door. Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it ! If accepted for travel go to a bag drop desk in the main area for your boarding card and baggage acceptance. Their contact details are at the end of our. Staff from other airlines should list for the British Airways flights they hope to travel on using this site: https://idtravel.ba.com. Staff travel colleagues will then be on-loaded via a dedicated Flight Management Desk in Zone A. While the business class service . Refund requests may be subject to a servicing fee. Your booking reference consists of a combination of 6 letters and numbers e.g. To make a new complaint or claim or follow up on an existing case, see our complaints and claims page. Claim baggage-related expenses or compensation. Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. I have traveled on 200+ international flights and I got to say the British Airways is by far the worst airline I've ever traveled. 11. Screen Reader users press Enter to select a Filter by product. Please visit our Help centre for more support if you have a question about your booking or flight. How do I review and update my personal information? Filter. 0344 493 0787 option 1 (calls charged at local rate) Daily: 06:00-20:00 Sign up for a free account. If youd like to speak to us about a refund enquiry, to make changes to an existing booking or to discuss your Executive Club account, rather than call Customer Relations please contact Executive Club. This information has been found through the company's General Terms & Conditions documentation or. You'll need your staff number/user ID and a BSAFE password to log into this system. At British Airways weve always taken data protection very seriously. Try Social Media "DM via Twitter." Email: pass-issue.1.unit@ba.com There are plenty of ways to earn British Airways Avios. BA had begun to bring people back ahead of the. Please note that this form isnot intended to ask staff travel related questions. How we can help with delayed or cancelled flights, Get advice, links and contact details for lost and damaged bags. For other British Airways Executive Club membership tiers: The British Airways Executive Club Gold member's telephone number is 0800 123 111. Download the SignLive app or visit, You can also contact our Accessibility Team by email by following the link below. British Airways phone numbers 1890 626 747 33 17 32% Ireland 1866 835 4133 5 0 100% Mexico More phone numbers British Airways website www.britishairways.com What is British Airways's email addresses? Email Form, Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, If you are ready to make a booking, youll find our cheapest prices are available. We'll make sure your comments reach the right person. The next best way to talk to their customer support team , according to other British Airways customers, is by calling their 877-216-4057 phone number for their Book a Flight Now . Freeber.co.uk share with its visitors non premium rate numbers for calling companies and their customer services for more than 5 years ! 1-800-AIRWAYS Telephone: 1-800-247-9297 Daily, 7am - 1am: Eastern Standard Time (EST) Enquire about an existing holiday, hotel or car hire booking Telephone: 1-877-4282228 Monday - Friday, 7am - 3pm Saturday and Sunday, 7am - 3pm: Eastern Standard Time (EST) Enquire about group travel bookings Passengers who are not accepted for their flight and who wish to standby for a later flight on the same day will be automatically transferred to the next flight. Tell us about something using our online forms. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Q13: As a former employee not eligible for staff travel concessions, can I book Hotline tickets ? USA: (Secure Flight data item added 18AUG10). Does my passport need to be valid for a certain length of time after my trip? This website might use cookies for ads, social media and analytic metrics. British Airways (BA) is the flag carrier airline of the United Kingdom. Seat requests are not permitted on Staff Travel. If you do not want to be listed for the next flight go to the ESS Flight Management Desk to advise. Address:Liaison Council, c/o BA Clubs, Regus 450, Bath Road, Longford, Middx,UB7 0EB, Retired Staff Association How can I correct a mistake with one of the names in my booking? Business reporter British Airways has put thousands of its staff back on furlough because of delays to the restart of international travel. Earning British Airways Avios. British Airways employs 26,533 employees. Numbers to use from 1 February 2021 UK: +44 (0) 207 949 3081 ( 0800hrs - 1700hrs UK local time, Daily ) USA: 1-800 782 3387 ( 2330hrs- 1600hrs, Monday to Friday ) India: +91 124 4120708 ( 0900hrs-0130hrs, Daily) Rest of World: +44 (0) 207 949 3081 (0800hrs - 1700hrs UK local time, Daily) Help and advice about lost and damaged baggage, 24 hours, 7 days a week: Eastern Standard Time (EST), Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, Enquire about changes to an existing flight booking, Enquire about an existing holiday, hotel or car hire booking, Enquire about refunds for flight bookings. While 800-247-9297 is British Airways's best toll-free number, there are 6 total ways to get in touch with them. Refreshed every minute. AB2CD3. Please note that this form is not intended to submit staff travel related questions as these cannot be answered. Employees should dress in a smart casual style which may include smart, clean jeans and training shoes. Fax: +1-212-251-6753 (for sending copies of documents or receipts): Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online. AND You are the party leader (when travelling in a group Once there, information about acceptance onto your flight will be displayed on the Staff Travel Screens. When will I get a response from Customer Relations? Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. You should return to the area to check the screens for acceptance. Your booking reference consists of a combination of 6 letters and numbers e.g. We're sorry your travel experience with us didn't meet your expectations. If on the day of travel seats are not available in your cabin of eligibility, you will automatically be considered for an upgrade to the next higher cabin depending on commercial and operational needs, and subject to complying with the applicable dress code for that higher cabin.