Since then, the Group has been working to implement these across the core elements of climate-related disclosures. Andrew manages the Groups government, industry, public policy, regulatory, environment and international affairs worldwide. Risk Management Policy Release Date December 11, 2014 Revision Date June 24, 2021 Issued by Risk Management Committee Supersedes Released dtd. <>/Metadata 362 0 R/ViewerPreferences 363 0 R>> Resistance to Qantas's proposal from the flight attendants and their association crumbled. The GMC is chaired by the CEO and meets fortnightly to review He has been involved in start-ups, mergers, acquisitions and major change programs. However, some employees Four Corners spoke to worried that, amid outsourcing and loss of experience, and cost-cutting and chaos at airports, the layers of defence had thinned. Io&Z $a S,:xM Group Finance Policy; 7. The latest FRMS was given the thumbs up by Australia's aviation safety regulator, CASA, following a 12-month trial. Jetstar's community initiatives include Star Kids, which raises funds for World Vision, and Flying Start, which offers grants for charitable initiatives. We regularly review our risk triggers and due diligence processes to ensure they are reflective of changes in the global environment and are effectively designed to enable us to identify, prevent, mitigate and account for how we address modern slavery risk in our supply chain. The Audit Committee, at least annually, reviews Qantas Managements establishment and operation of an enterprise-wide risk management system. We define delivering today as holding ourselves to the highest standards in everything we do - and giving others the opportunity to evaluate our performance based on robust, publicly-available information. We recognise that corruption has a negative social, economic, political and anti-competitive impact wherever it occurs. Prior to joining Qantas, Tino was the CFO of National Express Group Australia (the Australian operations of National Express Group plc), a public transport provider. Qantas takes the challenge of human-induced climate change very seriously, as recognised in the release of our GroupClimate Action Plan (PDF)in 2022. Andrew is also the Qantas Group Company Secretary. The strong financial position means the Group can reinvest, particularly in fleet and customer experience, as well as rewarding employees and shareholders. Join Qantas Frequent Flyerorsubscribe to Red Email today. Opens in a new window We have a responsibility not only to meet expanding foreign and domestic anti-bribery legislation, but also to ensure that our business partners and those in our supply chain operate with a consummate level of integrity. making it easier for people to formally report workplace bullying and harassment; improving the inclusiveness of organisational culture; and. They include the Qantas Constitution, Board committees, the Qantas Group Business Practices document, and a range of other policies. As a matter of fact, only particular people are gifted with a talent for writing. Some staff we spoke to worried that what they view as the nickel-and-diming of staff is approaching a point where it could affect safety. Additionally, the attempts to lay off or retrench some workers may result into litigations that will cost the company heavily. Our approach to risk management starts with our first priority: the safety of our customers and employees. Read more hereOpens in new window Italian TMC Gattinoni Business Travel has opened a new office in Treviso, in the country's north-eastern Triveneto region, following the acquisition of rival TMC Btexpert. % Qantas maintains it has excellent relations with what the chief executivecalls "our people". Its constant refrain is that it does what it needs to do to meet its business objectives, compete in a tough market, and remain viable. It's been prepared to take really destructive decisions in pursuit of the bottom line.". The Qantas Group adopts a proactive approach to enable identification, evaluation and effective management of the risks and opportunities that arise. The Qantas Groups approach to creating and protecting long-term value rests on two strategic pillars: Looking Ahead The national carrier has a proud history of stepping up in times of crisis and the Group will continue to work closely with the Federal Government to provide repatriation flights, support export industries, share medical aid with our neighbours. Tinos airline experience also includes roles at Ansett and Skywest. Over 2016/2017 Qantas exceeded performance in sustainability benchmarking indices, from the last to first tier on the Macquarie Environment Social Governance (ESG) ratings, achieving CDP A List and CDP Supplier Climate Change A List and rated at a Leading level by the Australian Council of Superannuation Investors (ACSI). Risks do not exist in isolation from other . As part of this, we commissioned an independent survey of several thousand employees in 2019 to better understand their experience of any harassment in the workplace. Risk management is systematic, structured and timely. Opens in new window. The Group aims to ensure a safe and fair working environment for our people and we also recognise the rights of our employees to freedom of association with unions and collective bargaining. Since 2014 Stephanie has served as a Board Director and Vice Chair for the Association for Data-driven Marketing and Advertising (ADMA). Implementing human trafficking training for our aircrew to support identification of, and responses to, suspected instances of trafficking. :`lw Modern slavery including child labour / forced labour; Cyber security including data and credit card protection. The respect of human rights is key to our business practices, and we proactively undertake ongoing human rights due diligence in our operations and across our supply chains. FY23 Preliminary Final results announcement. |w`ltDs:a^#8RW~s>br|7b}qa.}70}z? ;|k@@]Cv"}{ nvpw$/:`BZyY/UD0|pu!Hwm8m ZcAD19G&`BsGW'T'g0C-)> Ou3 ze1-?d*MM1xy{kxdzM]y=p5o=Mf[3*>v#AM This amendment provides the Group with an additional level of verification in line with our voluntary commitments under the UNGPs, while at the same time upholding our position that the Australian Government is best placed to make decisions on the legal status of people seeking asylum in Australia. He recalls how, on some flights, he would work alongside staff from a UK Qantas subsidiary, a New Zealand Qantas subsidiary and legacy staff, on different pay and conditions. Immediately prior to her appointment as Chief Customer Officer, Vanessa was the Executive Manager of Sales and Distribution with responsibility for the airlines revenue through all sales channels including key corporate and agency accounts. 2008/09 Qantas Data Book . Andrew moved to Australia in 2005 from New Zealand where hed spent thirteen years with Air New Zealand in various executive roles. The Audit Committee undertakes the functions of a risk committee as set out in the ASX Corporate Governance Principles. xkS;3[f! ". The Qantas Group is announcing changes to its Group Management Committee, as the national carrier moves into a new phase of growth and renewal. Therefore, job security is absolutely paramount, and pilots cherish their job security. Since operationalising our Supply Chain Assurance program weve continued to assess how we interpret and respond to risk. Qantas was one of the first airlines to introduce an integrated Safety Management System in the 1990s, which we continue to evolve. I am the airline's first responder. Group CFO 4. After COVID devastated aviation in 2020, Qantas announced it would retrench 1,700 ground staff at Australia's major airports. "Any one of those things on their ownisn't a big deal to deal with, but when you start adding them up all together, across multiple flights, that starts to become a concern for safety.". "Unfortunately, that has been usedas a threat to the pilots. We also report our findings in the Qantas Group Annual Review. "It was a metaphorical gun to the head," Tony Lucas said. During the pandemic we made tough but necessary decisions to ensure that we survived and could recover quickly. A summary of indicators can be found hereOpens in new window Upgrade your web browser for an enhanced experience. stream It can come with a hidden cost to morale. In addition to her current responsibilities, Lesley has played an active role within Qantas Group in talent development and inclusion and diversity. Rob holds a Bachelor of Commerce (Economics) from the University of Melbourne and a Master of Business Administration from the Kellogg School of Management at Northwestern University in the USA. The Qantas Group is committed to complying with all applicable laws and regulations, and to conducting business with the highest standards of ethics and integrity. Risk management Observations. He is a member of the Institute of Chartered Accountants in England and Wales. A key test is whether participating in these external initiatives complements and extends our own reporting in a meaningful way. There is a large likelihood for the risks facing Qantas Airline to occur. Supplier Requirements. The occurrence of the above mentioned risks will have the following consequences in the event of their occurrence; The unmanageable increase in fuel prices may force the company to reduce its business operations(Thomas, 2014). has shaped our commitment to create work and training opportunities for Aboriginal and Torres Strait Islander people, build Indigenous supply chains and tell the stories of the First Australians. OurWhistleblower Programis a key aspect of our approach to managing human rights, providing a confidential and accessible channel for individuals to raise matters of legitimate concern with us, so they can be addressed. 4.2 Risk management process The risk management system is dynamic and is designed to adapt to GTN's developments and any changes in the risk profile over time. Especially the staff that we deal with on a day-to-day basis around aeroplanes, ground staff, check-in staff. Our approach Responsible lending Our credit policies incorporate consideration of ESG risk, regulatory requirements and voluntary commitments. However, the veteran pilot who held voluntary positions with the pilots' association for a couple of years is dismayed by Qantas's approach to industrial relations. "And then what they do is, they play one group of pilots off another group, and essentially threaten to take the flying a group of pilots is currently doing and give it to another group of pilots.". Opens in a new window Previous roles have included Chief Executive Officer of Tiger Airways Australia for eighteen months, and Chief Operating Officer of Virgin Australia for five and a half years. "We're working longer hours. Tino has significant experience in the Transport industry in both Commercial and Financial roles having worked for a number of Airlines. We support an ethical supply chain through our due diligence program, which assesses potential third-party suppliers, including those who act on our behalf, to identify those presenting an elevated risk of bribery. Opens in a new window The Risk Management Policy serves as a statement of the overall UNCG risk management goals and focus. FY22 continued to present significant challenges for the Group as we navigated our recovery from the widespread impact of the global pandemic. Andrew is a board member of the peak advocacy group for airlines in the region - Airlines for Australia New Zealand (A4ANZ) and is also a member of the IATA Industry Affairs Committee and an Advisory Board Member of the Tourism & Transport Forum. Board Charter View PDF Audit Committee Charter View PDF Compliance, Safety & Responsible Gaming Committee Charter View PDF Risk Management Committee Charter View PDF 4.36 QFF follows the Qantas Group risk management practices, policies and procedures. More detail, including the key risk findings and disclosure against the TCFD recommendations framework, is set out in our 2022 Sustainability ReportOpens external site in a new window. The objective of this Risk Management Policy (RMP) is to ensure that we are managing risk to the best of our ability to enable the successful achievement of the Bank's objectives. Today we apply the same systematic approach to all risk disciplines, not just aviation safety. Now, the first thing we do is have a look at what work is up to its time limit and has to be done, so the plane can fly the next day.". From 1 October 2019, Vanessa Hudson will formally commence the role of Qantas Group Chief Financial Officer, following the appointment of current Chief Financial Officer, Tino La Spina to Chief Executive Officer of Qantas International. Scope Salient human rights issues are those that are likely to have the most severe negative impact on people, through a companys activities or business relationships. Qantas Data Book 2017. Therefore, there is a risk for the reduction of the Qantas Airline domestic market. To find out more about our diversity strategy and key focus areas, However, it saysit requires fewer engineers than it had pre-COVID because maintenance requirements are much lower, with its 747-fleet retired and international capacity down. Secure Your Legacy. He worked for a specialist, external labour-hire firm that supplies flight attendants to Qantas and a subsidiary company, QF Cabin Crew Australia, that Qantas set up to employ new international flight attendants. Volatility is part of the Qantas Group's everyday operating environment, whether it's in the prices we pay for fuel, business and consumer confidence levels, weather patterns across our global network, or broader geopolitical events. *Subject to a dividend being declared by the Board. Olivia is also on the Board of UNICEF Australia. due to superior cost and risk management 46 new domestic routes announced including 31 launched in FY21. Lesley is a Director of the Australian Brandenburg Orchestra since October 2015, a Director of Venues NSW since May 2017, a member of Chief Executive Women and was previously a Director of Taylor Fry Pty Ltd from 2015 to 2017, a Director of the Qantas Foundation from 2009 to 2017, and a non-executive director of UNICEF Australia from 2006 to 2015. The role of CEO of Qantas Domestic and [] Read more As Qantas was betting, the resulting economic damage led the government to intervene and send the dispute to arbitration before the Fair Work Commission, which threw out job security claims being pursued by unions and employees. The Company's risk management policy provides the framework to manage the risks associated with its activities. SHOW MORE "I would say that the Australian domestic market is the most competitive in the world. Both Qantas and Jetstar have introduced engagement and culture-focused training programs, covering 21,000 employees. The Qantas Group's strong governance frameworks are overseen by the Board of Directors and the Group Management Committee. Over six years he helped grow the airlines network across six continents. The costs of maintaining staff will contribute to negative impacts on the company profits. 148 0 obj <> endobj 172 0 obj <>/Filter/FlateDecode/ID[]/Index[148 45]/Info 147 0 R/Length 108/Prev 929664/Root 149 0 R/Size 193/Type/XRef/W[1 2 1]>>stream Learn about our corporate governance framework which is designed to ensure the Group lives up to its obligations and commitments as it works to enhance shareholder value. The change will be effective following the AGM on 26 October. Qantas risk management practices capture threats and opportunities that have been assessed using the QRAG, with risks reported to Executive Management based on their significance (risk rating and/or consequence levels). The Qantas Group is committed to transparency on key performance indicators, including environmental, financial and social. The same tactics were used with short-haul pilots in the modernisation of the domestic fleet. 3 0 obj Our people are back at work, millions of customers are safely flying across Australia and around the world, and weve made significant progress on our three-year recovery program. Book and Service View policies and guidelines Fares and Ticketing View policies and guidelines Changes, Reissues and Refunds View policies and guidelines Ticket Taxes, Fees and Charges View policies and guidelines Specific Needs View policies and guidelines It is intended to ensure a consistent approach to risk management throughout the university. Former Air New Zealand executive Cam Wallace has been appointed to lead Qantas' international and freight division. Lesley has extensive senior executive experience in the airline industry in customer, brand, marketing, operations, digital and new ventures. Sustainability Portal The risk management system is based on a structured and systemic process which takes into During FY22 this included: The Business Integrity & Compliance team support the business on meeting the requirements of human rights related legislation, practices and standards, including through assessment of suppliers in our supply chain assurance program. Our Qantas Group Beliefs are our shared commitment to deliver our business goals and to create a great place to work. If we identify material risks, we will not transact with suppliers until those risks have been resolved. The Qantas brand is synonymous with Australia. Climate scenario analysis allows the Qantas Group to estimate how we are positioned to withstand different climate futures over the medium to long-term. Qantas has said "data shows a lower rate of incidents compared to when ground-handling was done in-house". Mr Gissing joined Qantas Airways in 1999 and holds an Air Transport Pilot Licence with 10,000 hours flying experience. The policy must also clearly define the roles and responsibilities for managing risks; often in large organizations there is a risk manager who oversees the risk management framework and processes. Since 2007, our Qantas claims that its approach is "common across the industrial landscape"; it's less common to use a structure of subsidiaries and silo companies to achieve that goal. Vanessa has a Bachelor of Business and was admitted as a Member of the Institute of Chartered Accountants in 1994. Learn more about our Supply Chain Assurance Program (PDF). Our Code of Conduct and Ethics and our Group Business Practices document outlines the obligations of our employees, contractors and those we do business with in relation to anti-bribery and corruption, and together with guidance from global regulators, collectively form our anti-bribery and corruption compliance program. The Group has partnered with external consultants and climate change experts to further understand the physical and transitional risks, as well as emerging opportunities that may arise from a changing climate. Comply with Group Management Systems and Policy. More broadly, with Hong Kong open and China's abandonment of its zero-Covid policy, the IMF has forecast Hong Kong to grow 3.9 per cent in 2023, faster than Singapore's 2.3 per cent. The Group also supported critical government missions to repatriate Australians escaping civil unrest in Afghanistan, with 16 flights between Dubai and Australia. People are the core of our business, and our commitment to respect human rights, which includes labour rights, starts in our own operations. This was on display when Qantas negotiated a new enterprise agreement with its long-haul pilots for Airbus 350 planes capable of ultra-long-range flights, direct from Australia to New York or London. If there is a fire, I'm required to run towards it. They feared the holes were moving closer together. The Qantas Group is committed to ensuring the protection of all Disclosing Persons, information regarding the investigation process and the protections available to Disclosing Persons is available in the Policy. In line with the guidance of the UNGPs, the issues were identified applying the lens of the risk of harm to people, and the severity assessed based on the scale, scope and irremediability of each impact. Satguru Travel, based in Wembley, London, is joining Uniglobe's network alongside Istanbul's Karavan Travel, which has been operating since 1969. Qantas provide an opportunity for the maximum number of shareholders to attend an Annual General Meeting (AGM). They are: Our success as a business and our approach to corporate citizenship starts with the custodians of our brand - our people. With a lower Australian dollar, inbound and domestic tourism are growing faster than at any time since the Sydney Olympics in 2000 - a crucial input into the future development of the Australian economy. Our commitment to strengthening business resilience and fostering a risk aware culture creates the foundation for sustainable performance and adaptability to respond to shifting market conditions. and Audit Committee, review Qantas Management's establishment and operation (within the risk appetite set by the Board) of an enterprise-wide operational risk management system which is designed to identify, assess, monitor and manage operational risk throughout the Qantas Group in relation to safety, health, environment, security and The Group reported a $1.43 billion Underlying Profit Before Tax and Statutory Profit After Tax was $1.0 billion. We set mandatory requirements to manage and protect the health and wellbeing of our employees and contractors governed by the Our Requirements for Health standard and our mandatory minimum performance requirements for risk management, as well as local regulatory requirements, standards and procedures. Qantas told us it "grandfathers" older conditions for long-serving employees "from a different era of aviation",enabling Qantas to become more competitive over time. How to make a disclosure under the Whistleblower Policy. We aim to foster a workplace where people respect and tolerate the rights and differences of others. He is careful not to overstate safety concerns but acknowledges risks have grown.
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