June 29, 2022 russell hantz wife; Category: . Our customer commitments are the service standards weve set with you. This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. Excellent customer support. Isgho Votre ducation notre priorit . https://lnkd.in/eSUqezkm, We can't help you find love this #ValentinesDay but we can help you find a job you'll love! Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. %%EOF We value the importance of what EDI brings to our organisation, our colleagues and customers. We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Stonewater is a leading social housing provider. Stonewater customers are able to view any number of remote sites from any location worldwide and manage data from a variety of manufacturers and equipment types. You can see our performance for the last quarter, as well as the previous reports on our website. To tell us your thoughts, please complete the following, 2 minute survey. This form will not work unless you enable cookies. Select Accept to consent or Reject to decline non-essential cookies for this use. How can we deliver good, quality, and affordable homes to the people wh First step onto the property ladder with SW myownhome employee benefit. Employees rate Stonewater 3.5 out of 5 stars based on 51 anonymous reviews on Glassdoor. stonewater customer promise. Government contracts account for 3.7 million employees in the United States. This is the Stonewater company profile. We manage around 32,500 homes in England for over 70,000 customers . minimalism: a documentary about the important things transcript; cat8 penumbra catheter; i 75 road construction cincinnati; tocaya west hollywood; best places to live in alabama near the beach I wish him every success in his new role and know hell continue to lead with passion, vision and heart as he always has.. While satisfaction with the way we handle complaints is on its way up, were currently looking at how we can do things differently to try and resolve things more quickly if we can. You can report any issues to us via customers@stonewater.org, giving us a call on 01202 319 119 or by sending us a direct message on social media. Learn more about how we're working with Longleigh to support our residents: https://crowd.in/nhvaLd . I could pick out names but does that not devalue the work others do. If you would like to send us feedback please visit Today is all about celebrating and recognising great customer service and the people who deliver it. Christian Lauterbach - Sicherheit im Betrieb. #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. Survivors experience of the housing pathway - Hani AB Amy b 1 review GB Updated a day ago Samatha was amazing,very good The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development. Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. Listed on 2023-03-03. If it matters to our customers it matters to us." So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 They handled all the details with the insurance company. If it matters to our customers it matters to us." Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. Executive director of Customer Experience at Stonewater Sue Shirt said: The last couple of years have been challenging for everyone and as a business, weve been really conscious of making the right changes for our customers and their needs to ease the pressures of an already difficult time. Not to mention all the roles that make a business function, in HR, Finance and IT. We also share our performance against these standards through quarterly reports (below) and through Facebookand theCustomer hubb. (727) 582-3100. www.pcclb.com. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). This is great as you can access our services 24/7 as well as being able to access shopping discounts through our new MyRewards scheme. WISH co-founder to step down after more than Sector buoyed by strong liquidity but wider economic Ongo completes work on series of carbon-neutral homes Walsall extends scheme aimed at helping young people at risk of homelessness, Child Poverty Action Group launches online resource to support people with mental health needs, Platform Housing Group relaunches grant initiative to encourage diversity within communities, Young people supported into work through Kickstart Scheme visit the Houses of Parliament, Livv Housing Group customer launches community lunch club in Halewood. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. 590 0 obj <> endobj Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. We aim to respond to all email queries within two working days. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Deputy to the Executive Director - Customer Experience, acting as designate to support the business, #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day To top it off, we recently welcomed our 22nd colleague to their very own home through our employee shared ownership scheme! Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. Development Manager Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise. Weve even funded the planting of over 15,000 trees through our partnership with the Community Forest Trust. We look forward to seeing you there with HQN #IFFresearch Futures Housing Group If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help. 1 loraine court san francisco; teaching jobs in roatan honduras; the commish a matter of life and death Stonewater is a social housing provider that manages around 34,500 homes in England for over 76,000 customers. 09/27/2022. Stonewater said it made the strategic decision to create an additional director role to reflect its ongoing commitment to putting customers first. but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. 610 0 obj <>stream Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. california hotel laws; fort hood levy brief link; cassie laundrie update. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. Stonewater Customer Hubb. Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. new homes for sale in gonzales, la; jfk airport covid testing requirements; norman, ok mayor political party; switzerland cemetery records; How ready are you? New Homes Coordinator We are in the midst of a national housing crisis, but with Brighton and Hove being the second most expensive city to live in the UK, with one in 78 of the population being homeless survivors of domestic abuse are finding it increasingly impossible to find a safe home in the city. David Lockerman, Customer Experience Director. Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Or you can send us a message on our website. Home; ber CLS; Leistungen; Kontakt / Impressum You must do this within 15 working days of our response. These agencies . We'll assume you're ok with this, but you can opt-out if you wish. This latest performance shows some areas where were hitting our targets and others where were not there yet. Hear from Joshua Emden from IPPR on the need for a proper #retrofit approach in the UK. stonewater customer promise. stonewater customer promise . These results are based on feedback from our colleagues; real people who really think Stonewater is a great place to work. Learn more in our Cookie Policy. Stonewaters latest recruitment drive followed the announcement that its former Housing Operations director, Guy Stenson, would be joining Gloucester City Homes as its new chief executive this month. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. please contact your property management office. Your name * Your email address * Confirm email * Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . To get a job at Stonewater, browse currently open positions and apply for a job near you. Does Stonewater offer an employee assistance or workplace counselling program? Feedback. Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. California Insurance License #0G51436. Interviewers were very welcoming and made me feel at ease. Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. Whether they need emotional, physical or financial support or advice it's always free. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: company-updates.categories.company-news, Were delighted to be named as one of the Top 100 Large Companies to work for in the Best Companies survey, as well as Number 6 in the Top 25 Housing Associations to work for! The process took 2 weeks. hlRmk0+}K`,j"c[IvNsztiDc@h Weve achieved so much in seven years, with over 76,000 customers and built over 4,550 new homes. #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. You can find it here. This button displays the currently selected search type. We actively encourage applicants from all backgrounds and communities aiming to build the strongest teams to. Scheme Co-ordinator Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. Twitter - @StonewaterUk. Through personal example, ensure that Stonewater's Customer Promise, Vision, Mission and Values are upheld and demonstrate a positive customer-first approach in all interactions with colleagues and stakeholders. 68% of employees think that Stonewater has a positive business outlook. gaisano grand mall mission and vision juin 29, 2022 juin 29, 2022 If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. A free inside look at company reviews and salaries posted anonymously by employees. Our customer commitments are the service standards weve set with you. *?00120 4! Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. I will raise any outstanding repair you have with the team and they should be in touch. Copyright Stonewater. You'll be able to see Sarah at the National Housing Federation Building and Fire Safety in Housing 2023 sharing the stage with Aman Sharma, Totus Digital; Tom Vaughan, Live West and Liz Oliver, The Hyde Group. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. Candidates give an average difficulty score of 2.2 out of 5 (where 5 is the highest level of difficulty) for their job interview at Stonewater. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process.
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